Technical generation failures
A request confirmed as a technical failure returns its reserved credits automatically. An interrupted or uncertain submission stays pending until its provider outcome can be determined.
Completed results
A valid generated video can contain visual artifacts. Read photo requirements, inspect reference previews and use a short test where possible. Contact support if a result is unusable; automatic failure release is limited to confirmed technical failures.
Billing problems
For duplicate charges, missing credits or an incorrect payment, send support the order identifier and a short description. Never send a password or full card number. Your statutory rights are unaffected.
Recurring plan cancellation
Cancel future renewals from your account or PayPal. Already-paid periods and credits are handled separately from cancellation.